By NDT Pilot team 4 min read
What asset owners ask for
- Where is my job right now?
- Can I get the final report without emailing someone?
- What did you find on this asset last time?
- Is this the approved version?
Ideas to try
Use plain-language statuses such as Scheduled, In progress, and Report ready, rather than internal codes. Send one notice when the report is approved, and give customers one place to find every released report.
What to keep private
Drafts, internal QA comments, staff-only evidence, and costs should never reach the customer. Scope customer access to released reports only.
See how NDT Pilot handles this